Last Updated: October 5, 2026
Refund and Returns Policy
Thank you for shopping with Cole Harper Books. Please review the following policy before purchasing physical merchandise from coleharperbooks.com.
1. Returns
Because many of our physical merchandise products are produced or printed specifically for each order, Cole Harper Books does not accept returns or exchanges for change of mind, incorrect size selection, incorrect design selection, or personal preference.
Returns, replacements, or refunds are considered only when an item arrives defective, damaged due to a manufacturing issue, or when the wrong item was sent.
2. Defective or Incorrect Items
Damaged, Defective, Misprinted, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact Cole Harper Books within 3 business days of delivery.
To help us resolve the issue, please include your order number, a brief description of the problem, and clear photos showing the item and, when applicable, the packaging.
Claims submitted after the 3-business-day period may not be eligible for a replacement or refund. Approved claims will be handled in accordance with our fulfillment provider’s policies.
If you receive a defective, damaged, or incorrect product, please contact Cole Harper Books as soon as possible after receiving your order.
Please include:
• Your name
• Your order number
• A description of the problem
• Clear photographs showing the defect, damage, or incorrect item when requested
We may need this information so that we can submit the claim to our fulfillment provider.
3. Approved Claims
If a claim is approved, the available resolution may include:
• A replacement item
• A refund
• Another appropriate resolution depending on the circumstances and the fulfillment provider’s policies
Customers should not mail an item back unless return instructions have first been provided by Cole Harper Books.
4. Return Shipping
If a physical return is required for an approved defective or incorrect-item claim, return instructions and responsibility for shipping costs will be provided at that time.
Do not send merchandise to Cole Harper Books or to a fulfillment provider without prior authorization.
5. Print-on-Demand Products
Some merchandise sold by Cole Harper Books is produced and fulfilled through third-party print-on-demand providers, including CustomCat when applicable.
Claims involving manufacturing defects, damaged products, or incorrect products may be subject to the documentation and claim requirements of the applicable fulfillment provider.
6. Non-Returnable Situations
Returns or refunds are generally not provided for:
• Ordering the wrong size
• Selecting the wrong design
• Changing your mind after ordering
• Personal preference
• Minor color differences caused by screens, printing methods, or production processes
• Incorrect or incomplete shipping information supplied by the customer
7. Digital Products
Digital products, including eBooks, audiobooks, downloads, and other electronically delivered products, are generally non-refundable once access or delivery has been provided.
Exceptions may be considered where required by law or where the digital product is defective or was incorrectly delivered.
8. International Orders
International orders, when offered, are not eligible for returns unless otherwise required by applicable law or expressly stated at the time of purchase.
9. Refund Processing
When a refund is approved, it will be returned to the original payment method. Customers should normally receive an approved refund within 14 calendar days of approval. Processing times may vary depending on the payment provider or financial institution.
10. Contact Us
For questions regarding a defective or incorrect item, please contact:
Cole Harper Books
Email: coleharperbooks@gmail.com
Website: coleharperbooks.com